AXELOS Global Best Practice

ITIL 4 update...what you need to know!

ITIL 4 Certifications

In November 2017, AXELOS Global Best Practice announced that ITIL®, the world’s most widely used service management framework, was going to be updated throughout 2018. It is pleasing to see that ITIL 4 will address compatibility with other emerging practices and mindsets such as DevOps, Agile, Lean and SIAM. Quint is part of the ITIL 4 development team, and we’ve been working with a team of industry experts based around the globe from the wider IT industry.

The first release of ITIL 4 will be the Foundation level, currently scheduled to be launched in Q1 2019, with the following levels due for release in H2 2019. The certification scheme shared below is aligned with ITIL v3 and has been streamlined to provide clear paths for practitioners to continue their ITIL journey.

ITIL Managing Professional (ITIL MP) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows.

ITIL Strategic Leader (ITIL SL) recognises the value of ITIL, not just for IT operations, but for all digitally enabled services. Becoming an ITIL Strategic Leader (ITIL SL) demonstrates that the professional has a clear understanding of how IT influences and directs business strategy.

To obtain the designation ITIL Managing Professional or ITIL Strategic Leader, the professional must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

ITIL® v3 to ITIL® 4 transition

ITIL v3 to ITIL 4

Upcoming Train-The-Trainer Sessions

We are pleased to announce the dates in which we will hold Train-The-Trainer sessions for the upcoming ITIL 4 release. For greater flexibility, we are offering the options for trainers to attend live sessions taking place at Quint’s headquarters in Amstelveen (the Netherlands), or virtually in an online session.

Live Train the Trainer

December 13: ITIL 4 Train-The-Trainer Live Session 1 (the Netherlands)

We are pleased to announce the dates in which we will hold Train-The-Trainer sessions for the upcoming ITIL 4 release. For greater flexibility, we are offering the options for trainers to attend live…

More info

December 14: ITIL 4 Train-The-Trainer Live Session 2 (the Netherlands)

We are pleased to announce the dates in which we will hold Train-The-Trainer sessions for the upcoming ITIL 4 release. For greater flexibility, we are offering the options for trainers to attend live…

More info
Online Train the Trainer

December 17: ITIL 4 Train-The-Trainer Virtual Session (Asia/Europe)

Quint will be holding two virtual sessions on December 17th and 18th. We have scheduled the session on 17th to be most appropriate for those located in Asia, and earlier in the morning for those in…

More info

December 18: ITIL 4 Train-The-Trainer Virtual Session (Americas/Europe)

Quint will be holding two virtual sessions on December 17th and 18th. We have scheduled the session on 17th to be most appropriate for those located in Asia, and earlier in the morning for those in…

More info

The Latest on ITIL4

In November 2017, AXELOS Global Best Practice announced that ITIL®, the world’s most widely used service management framework, was going to be updated throughout 2018. A team of industry experts, including Quint, helped steer the development of ITIL 4. The updates below will provide practical guidance on how to shape and tailor your IT management strategy.

  • ITIL4 FAQs

    ITIL4 Frequently Asked Questions (FAQs)

    Read more
  • Transition to ITIL 4

    How to transition to ITIL 4?

    Read more
  • Video

    Philip Hearsum (ITSM Portfolio Manager at AXELOS) about ITIL 4

    Read more
  • White Paper

    White Paper – The Impact of DevOps on Your ITIL Implementation

    Read more

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