IT Service Management

Providing predictable and compliant IT services and processes

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IT Service Management

Every organization depends on reliable and secure IT systems. Whether you are dealing with day-to-day business activities or innovative projects, a fully functioning IT department is always an essential prerequisite for success. With over 25 years of experience and a track record of hundreds of successful IT Service Management (ITSM) projects, we help clients in organizing, optimizing and managing their IT departments. We apply our best practices (e.g. IPW® and DSGF®) combined with best practices on the market (e.g. ITIL®, Lean IT, Agile and DevOps).

OUR CAPABILITIES FOR CHANGE

IT Performance Assessment

When IT underperforms, it hurts an organization’s performance. An IT department that is not responsive to its users limits an organization’s ability to adapt to shifting demands, increases the time it takes to release products and services, and reduces customer satisfaction. We work with our clients to identify and capitalize on opportunities for improving IT performance. Moreover, we identify the resources and capabilities necessary to ensure lasting results.

ITSM Strategy & Roadmap Design

Organizations are always looking for ways to use IT more effectively and at a lower cost. It is important to understand current performance levels and how they relate to best practices. We can help you develop an IT Service Management Strategy that is based on clear goals and principles to ensure customer-oriented IT services.

Lean IT Service Management

IT Service Management is a fundamental element of many IT organizations, but it may no longer be sufficient to meet expectations on its own. Embedding Lean principles into your ITSM processes increases delivery capacity and innovation, while at the same time improving behavior and attitude regarding the delivery of continuous value improvement to customers.

Service Level Agreement Design

The ability of an IT organization to clearly formulate its purpose, its services and the level at which these services are delivered is absolutely vital in establishing a positive relationship with the user community. With over 25 years of experience in creating service catalogs and the associated service level agreements, we can dramatically shorten your time-to-market in preparing such documents.

IT Cost Reduction

Fully understanding the costs of your IT organization is a challenge. On top of this, many IT organizations use charging mechanisms to allocate costs to business units. We help create equitable charging mechanisms that reflect the usage of IT services. Moreover, we work with you to create the insight you need to ensure financial predictability.

ITIL, ISO and COBIT Certification

There are times that you need to prove your capabilities based on a recognized norm. This may be for compliance purposes or to identify how you are doing in relation to a global standard. We know the IT Service Management standards and we understand their intent. We help you to meet the requirements of these standards, and achieve the related certification.

IT Audit Support

Complying with legal requirements and other regulations has become a major focus area within IT organizations. We know what auditors are looking for and how to embed risk-and-compliance-related behaviors in your IT organization. This ensures that the improvements made are sustained, and do not return as findings in your next audit. We can help you remedy audit findings and help you prepare your organization for the IT audit itself.

IT Service Management Certification

Quint Academy offers a series of ITSM training programs and courses, based on frameworks and standards such as Information Technology Infrastructure Library (ITIL®), ISO/IEC 20000 (Service Quality Management), Change Management, and Application Service Library (ASL®).

CLASSROOM, IN-COMPANY, VIRTUAL & ELEARNING

ITSM Training and Certification

Change Management Foundation

The Change Management Foundation training provides participants with a basic and solid understanding in the principles of Change Management. The Change Management foundation course is aimed to get…

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DevOps and IT Service Management

Since DevOps is gaining momentum, one-size-fits-all solutions or formulae that ensure a successful DevOps implementation do not exist. In an organization where ITIL processes have been part of…

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Lean IT Foundation

​​Organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a…

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ITIL® Foundation

​The ITIL® Foundation training course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best…

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ITIL® Practitioner

Where ITIL Foundation focuses on ‘what’ and ‘why’, ​ITIL Practitioner shows ‘how’ to start adopting an ITIL framework and adapt it to day-to-day situations and responsibilities,…

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ITIL® Managing across the Lifecycle

The intent of this ITIL® Managing across the Lifecycle (ITIL MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle…

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Insights

White Papers, Events & Videos

White Paper

White Paper – Customer Supplier Partnerships

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White Paper

White Paper – Four Simple Ways to Break the Vicious Circle with Lean IT

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Video

ITSM Essentials – Customer Centric IT Service Management

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White Paper

White Paper – How to Improve IT Performance based on Customer Experience

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White Paper

White Paper – Seven Rules for Creating a Successful Global IT Services Organization

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White Paper

White Paper – The Impact of DevOps on Your ITIL Implementation

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Contact Quint

United States & Canada

Philadelphia | +1 484 843 1770

Netherlands

Amsterdam | +31 20 305 3700

Spain & Latin America

Madrid | +34 914 290 584

India, Middle-East & Africa

Noida | +91 98 1885 5635

Asia-Pacific

Kuala Lumpur​ | +60 3201 19879

Japan

Tokyo | +81 35281 0901

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