The governance of outsourcing is a topic that is a high priority on the agendas of IT leaders. Service Integration and Management (SIAM) goes beyond demand-supply governance. SIAM takes responsibility for the end-to-end provision of services to the business, based on KPIs. It involves the integration of all internal and external (outsourced) services – including Cloud – into the IT value chain. Quint connects new, iterative Agile/DevOps organizations to SIAM services provisioning.
When looking to deploy SIAM, the best way to start is to make an assessment of maturity in five key areas: governance, business requirements, process maturity, roles and skills, and tools requirements. We help you identify your opportunities and must-haves to create a comprehensive roadmap for your SIAM journey.
Partial outsourcing of SIAM is a feasible approach but, to enable sufficient services provisioning, you need to retain several key functions of SIAM in-house. The only way to exercise control over your IT service providers is build a bridge between the business (demand) and your IT service providers (supply), rationalize legacy environments and move to agile (private and/or public) cloud-based services.
SIAM by definition includes the use of technology platforms to integrate each supplier and service tower under one service desk, with a single point of contact and support model. The service desk orchestrates and monitors multi-vendor, end-to-end business services. We know how to create a maintainable technology stack that automates key tasks and enhances the efficiency of the SIAM function.
Technology alone does not give you a competitive advantage. Differentiation depends on how technology is applied – namely who applies it and how effective they are. Our IT staffing solutions help you secure and optimize the most strategic and variable component of success: your people. Quint has over fifteen years of experience in designing SIAM functions and demand-supply governance functions, and our experts can do this for you.
The governance of outsourcing is a high-priority agenda item for organizations. SIAM involves integrating the sub-services of all kinds of internally outsourced services (including shared services)…More info
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