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Maximizing customer value has always been the core of good IT service delivery and it has become more important as we are forced to rethink how we achieve this during this period of uncertainty. The core idea of how this can be done is by applying Lean thinking into our IT service delivery which is to maximize customer value while minimizing waste. Simply, Lean means creating more value for customers with fewer resources.
Session 3: Lean IT in a virtual way
In this session (7 May 2020), we will look at how Lean can be applied through a more virtual channel and how it can continue to deliver customer value. We will also consider some tools, such as Kanban and Value Stream Mapping, that we can leverage to help continue to look at how we organize work and understand value streams while having to work remotely out of our home offices and collaborating through virtual productivity tools.
This session is insightful for managers and professionals who are currently involved in IT service improvements or looking to improve the delivery of value in their organizations and for their customers. This session is also for those who want to think about the structural improvement that can last.
Short general intro and explanation
Demo / Experiences from the field
Q & A
Our events are not accessible to suppliers. You can register free of charge. This event is aimed at professionals and managers at user organizations. If you have any questions about this event, please contact us at firstname.lastname@example.org