IT is at the core of every business, and this update will allow ITIL to reflect the fast-paced and complex environments we now live in. This includes new ways of working and emerging practices, all of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the digital transformation world. The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of information technology in the modern service economy.
ITIL 4 will evolve to provide an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces with, and even leads, the wider business strategy. Claudine Koers (Quint) and Heigor Freitas (AXELOS) will cover anything you need to know about the why, what and how of this release.
The DevOps Fundamentals training course explains what DevOps involves and how it can contribute to realizing continuous customer value. DevOps is a working method that is aimed at improving…More info
The value of working with Agile and Scrum lies in the fact that both the client and the IT delivery team continuously acquire and build up insight. In this Agile Scrum Foundation training course, the…More info