Back

FitSM® Foundation

Book now! Book now!
Category
FitSM®
Duration
2 days
Price
Certification
FitSM® Foundation
Exam
the exam is included

IT Service Management is a deFacto standard being used in most organisations to organize IT and streamline Information Technology activities into customer-facing services.

Originally, the IT Infrastructure Library provided the core guidance by means of a Best Practice for organisations to fulfill this purpose. However, with very few exceptions, only a few processes are adopted and these are mainly in customer interfacing IT support.

FitSM® is a lightweight standards family aimed at facilitating service management in IT service provision. It is designed for professionals who wish to be quickly recognized for having the competences needed to implement effective ITSM processes – without delving into the intense detail of other frameworks.

While Best Practices lack some elements for standardisation, FitSM has been designed to implement auditable standards in these core processes, thus focusing on the essentials of IT Service Management.

Why take this FitSM® Foundation training?

Through this FitSM Foundation training, participants will gain insight into the basic IT service management concepts and terms, the purpose and structure of FitSM standards and their relationship to other standards, and understand the process framework underlying FitSM and the requirements defined within it. Above all, the FitSM Foundation training course also explains how to benefit from this lean IT Service Management standard.

An interactive approach is used by combining lectures, discussions, and handouts to prepare participants for the FitSM Foundation certification exam.

What you will learn

At the end of this FitSM® Foundation course,  the student will learn:

  • The basic IT service management concepts and terms
  • The purpose and structure of FitSM standards – plus their relationship to other standards
  • The process framework underpinning FitSM
  • The requirements defined in FitSM – enable participants to adopt implementation more quickly and efficiently.

Who should attend?

Roles involved in managing and operating federated IT services.

FitSM® Foundation certification

Upon successful completion of the training and examination, students will receive the FitSM® Foundation certification.

 


FitSM® training delivery formats

We offer multiple learning formats. Whether it’s in a classroom or online, public or private, we have an option to match your needs.

About the Virtual training format
Quint Academy’s instructor-led online “virtual” training allows students to receive the personal attention Quint’s world-class practitioners from their computer. Gain valuable insights/anecdotes, ask questions, and receive personal preparation for the exam by attending a class from an online collaboration platform.

About the eLearning format
eLearning is the most efficient and cost-effective way for students to prepare themselves for certification. All course materials are provided for students to self-learn on their own time and take the exam once they are comfortable with the content. The included exam must be taken 120-days from the date of purchase.

About the Classroom format
Our engaging and impactful instructor-led training connects students with other peers in their field, as well as our experts in a traditional classroom learning atmosphere. This ensures the highest quality professional development experience possible.

In-company format
Quint Academy develops customized training programs for organizations with specific objectives. Increase your team’s efficiency in a private and professional development session at the location of your choice.

General

IT Service Management is a deFacto standard being used in most organisations to organize IT and streamline Information Technology activities into customer-facing services.

Originally, the IT Infrastructure Library provided the core guidance by means of a Best Practice for organisations to fulfill this purpose. However, with very few exceptions, only a few processes are adopted and these are mainly in customer interfacing IT support.

FitSM® is a lightweight standards family aimed at facilitating service management in IT service provision. It is designed for professionals who wish to be quickly recognized for having the competences needed to implement effective ITSM processes – without delving into the intense detail of other frameworks.

While Best Practices lack some elements for standardisation, FitSM has been designed to implement auditable standards in these core processes, thus focusing on the essentials of IT Service Management.

Why take this FitSM® Foundation training?

Through this FitSM Foundation training, participants will gain insight into the basic IT service management concepts and terms, the purpose and structure of FitSM standards and their relationship to other standards, and understand the process framework underlying FitSM and the requirements defined within it. Above all, the FitSM Foundation training course also explains how to benefit from this lean IT Service Management standard.

An interactive approach is used by combining lectures, discussions, and handouts to prepare participants for the FitSM Foundation certification exam.

What you will learn

At the end of this FitSM® Foundation course,  the student will learn:

  • The basic IT service management concepts and terms
  • The purpose and structure of FitSM standards – plus their relationship to other standards
  • The process framework underpinning FitSM
  • The requirements defined in FitSM – enable participants to adopt implementation more quickly and efficiently.

Who should attend?

Roles involved in managing and operating federated IT services.

FitSM® Foundation certification

Upon successful completion of the training and examination, students will receive the FitSM® Foundation certification.

 


FitSM® training delivery formats

We offer multiple learning formats. Whether it’s in a classroom or online, public or private, we have an option to match your needs.

About the Virtual training format
Quint Academy’s instructor-led online “virtual” training allows students to receive the personal attention Quint’s world-class practitioners from their computer. Gain valuable insights/anecdotes, ask questions, and receive personal preparation for the exam by attending a class from an online collaboration platform.

About the eLearning format
eLearning is the most efficient and cost-effective way for students to prepare themselves for certification. All course materials are provided for students to self-learn on their own time and take the exam once they are comfortable with the content. The included exam must be taken 120-days from the date of purchase.

About the Classroom format
Our engaging and impactful instructor-led training connects students with other peers in their field, as well as our experts in a traditional classroom learning atmosphere. This ensures the highest quality professional development experience possible.

In-company format
Quint Academy develops customized training programs for organizations with specific objectives. Increase your team’s efficiency in a private and professional development session at the location of your choice.

Price & start dates

Training dates Training locations Type Price
2 days
30 May 2022, 9:00 am- 5:00 pm
31 May 2022, 9:00 am- 5:00 pm
Kuala Lumpur (Malaysia)
Virtual RM 3,180.00
2 days
27 June 2022, 9:00 am- 5:00 pm
28 June 2022, 9:00 am- 5:00 pm
Kuala Lumpur (Malaysia)
Virtual RM 3,180.00
2 days
18 July 2022, 9:00 am- 5:00 pm
19 July 2022, 9:00 am- 5:00 pm
Kuala Lumpur (Malaysia)
Virtual RM 3,180.00
2 days
25 August 2022, 9:00 am- 5:00 pm
26 August 2022, 9:00 am- 5:00 pm
Kuala Lumpur (Malaysia)
Virtual RM 3,180.00
2 days
8 September 2022, 9:00 am- 5:00 pm
9 September 2022, 9:00 am- 5:00 pm
Kuala Lumpur (Malaysia)
Virtual RM 3,180.00
2 days
3 October 2022, 9:00 am- 5:00 pm
4 October 2022, 9:00 am- 5:00 pm
Kuala Lumpur (Malaysia)
Virtual RM 3,180.00
2 days
16 November 2022, 9:00 am- 5:00 pm
17 November 2022, 9:00 am- 5:00 pm
Kuala Lumpur (Malaysia)
Virtual RM 3,180.00
2 days
1 December 2022, 9:00 am- 5:00 pm
2 December 2022, 9:00 am- 5:00 pm
Kuala Lumpur (Malaysia)
Virtual RM 3,180.00

In-company

In-company request
Please take a look at our Privacy Policy to see how we collect and protect your data.