Service Integration and Management Professional

Service Integration and Management (SIAM™) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers.

SIAM has a different level of focus to traditional multi-sourced ecosystems with one customer and multiple suppliers. It provides governance, management, integration, assurance, and coordination to ensure that the customer organization gets maximum value from its service providers.

SIAM introduces the concepts of a service integrator, which is a single, logical entity held accountable for the end-to-end delivery of services and the business value that the customer receives.

Why this Service Integration and Management Professional training?

SIAM™ Professional is an advanced level certification that will give you an in-depth, practical understanding of all the important aspects of Service Integration and Management and how to apply SIAM practices in an organization. The certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organization. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap.

What you will learn

SIAM Professional focuses on the application of SIAM practices and analysis for SIAM concepts. On completion of the SIAM Professional, the learner will be able to:

• Establish a governance framework based on SIAM practices;
• Perform an organization assessment to better determine and establish a plan and promote improvements;
• Determine the key elements to perform a SIAM implementation;
• Design and build up a SIAM model for different environments and organizations;
• Lead a SIAM implementation;
• Select different approaches to implement SIAM;
• Use organizational change management in order to boost the SIAM implementation;
• Improve the organization’s SIAM ecosystem at every stage;
• Manage and continuously improve multiple processes based on SIAM.

Prerequisites

No specialist prior knowledge is required for this course, but the completion of the SIAM™ Foundation exam is strongly recommended although not compulsory.

A good level of knowledge of IT Service Management (e.g. ITIL) is also recommended.

Who should attend?

SIAM™ Professional is ideal for professionals who want to improve and extend their Service Integration and Management knowledge. This makes it very interesting for Service Managers and Practitioners, Service Provider Portfolio Managers, Process Managers, Project Managers, and many others.

Service Integration and Management certification

After completing this SIAM Professional training course, you can take the EXIN SIAM™ Professional exam. This closed-book exam consists of 40 multiple-choice questions and must be completed within 90 minutes. The minimum required passing grade is 65% (26 out of 40 questions).