Quint Finance Summit 2017 – Digitizing the Customer Experience
Información del evento
30-11-2017 (12:30 - 17:30)
Buitenplaats Amerongen, Drostestraat 12, Amerongen, the Netherlands
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In order to better engage with the client, we will have to look at technology and the ecosystem of partners in a different way. This includes thinking of setting up cross-functional units, which are responsible for developing the integral customer experience, with the task of looking beyond the status quo. Data models will have to be adapted to ensure better decision making, performance measurement and insights into customer behavior. These changes must be driven by a thorough knowledge of the needs and goals of the customer. From this point of view, digitalization can be accelerated by re-designing the business process, reducing the number of process steps, automating decision-making and addressing issues of regulation and fraud.
How can organizations capture new clients in a different way?
How can “eco partners” play a role in this, or should organizations do everything themselves?
How can they stand out by just simply automating an existing process?
What role do Lean, Agile and DevOps play in this transformation?
How does this transformation affect my employees’ competencies?
Pablo Ruiz Correa – Liberbank, Spain Director Innovation
Pablo has a long service in the financial sector. Via Morgan Chase and Santander he entered the USA in the FinTech world. Nowadays he heads the Innovation Center of Liberbank, a fast growing bank in Spain that takes full advantage of the Digital possibilities.
Alexander Zwart – Rabobank, Senior Product Manager Online Channels
Alexander has started with Rabobank ten years ago through Coca-Cola and NUON, where he is responsible for the online environment and access to the Digital Bank today. He combines his commercial experience with sound knowledge of the financial market to make Rabobank respond to digital transformation.
Gaetan Mostin – Zuora, Country manager Benelux
Gaetan is responsible for the activities of Zuora, a fast growing subscriber economy player. The classic reduction and compensation of services is challenged by Zuora through the introduction of innovative services that lead to a different kind of customer relationship with their financial service providers.
12:30 Reception with lunch
13:45 Pablo Ruiz Correa, Director Innovation at Liberbank
14:30 Alexander Zwart, Senior Product Manager Online Channels & Access of the Digital Bank at Rabobank
15:45 Gaetan Mostin, Country Manager Benelux at Zuora
16:45 Drinks & Bites
In addition, a number of highly inspiring customer travel projects will be shared with you, giving you the opportunity (based on reservation) of having 1-on-1 interviews with our experts in outsourcing, high performance transformation, data science & artificial intelligence and data management. Of course, there is also time for discussion and networking. The language of this event is in English.