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Quint & AXELOS Webinar: What You Need to Know about ITIL 4

Información del evento
Fecha 09-01-2019 (11:00 - 11:30)
Localizaciónwebinar
Apuntarme

The next generation of the ITSM standard prepares learners for the world of digital transformation. It will be called ITIL 4. This name reflects the role that ITIL 4 will play in supporting individuals and organizations to navigate the Fourth Industrial Revolution.

ITIL® 4

IT is at the core of every business, and this update will allow ITIL to reflect the fast-paced and complex environments we now live in. This includes new ways of working and emerging practices, all of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the digital transformation world. The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of information technology in the modern service economy. ITIL 4 will evolve to provide an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces with, and even leads, the wider business strategy.

In this session we will cover

  • The “why” and value of ITIL 4
  • The certification and upgrade paths
  • Quint’s involvement in ITIL 4’s development
  • Release timeline and courseware materials

Presenters

  • Claudine Koers – Senior Consultant, Quint Wellington Redwood, Co-developer of ITIL 4
  • Heigor Freitas – Product Manager ITSM, AXELOS