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Webinar: Overcoming Challenges in Your ITSM Journey

IT Service Management

Following the roadmap to success

Often IT organizations have identified the need, and can understand the value in implementing and utilizing some of the disciplines that the ITSM practices have to offer in order to improve the delivery of services. But the first challenge is in establishing a starting point for the most effective improvement opportunities and determining where to begin the journey. Establishing how to assess and baseline the current conditions, and determining which opportunities will gain the most traction for breaking out of the status quo, while being cognizant of the organizations agility in absorbing the service delivery changes is the first key to achieving the goals.

What is typically one of the biggest challenges is in understanding the IT organizational culture and identifying the acceptable rate of changes, as well as the key stakeholders that will be most affected. Understanding the landscape of organizational resources, and determining your level of buy-in amongst those resources, will assist in mitigating the inevitable resistance to change that any service improvement project will encounter.

Once the opportunities have been narrowed to the most effective and efficient starting list, and the key stakeholders have been identified and rallied, it is appropriate to build an “ITSM Road Map” to success. Identifying and staying within the scope of any initiatives begins with formal project planning (using traditional or Agile methodologies) and typically using the Road Map to break down the opportunities into manageable phases.

About this Quint Webinar

Quint invites you to attend this webinar to learn where to best start and plan for implementing IT service management to show direct value to the business and the end user as well as to identifying and influencing the key stakeholders to rally for success.

During this 30-minute session we will cover:

  • Baseline of current maturity levels in the IT organization
  • Process gaps opportunities for improvements identified
  • Focusing on immediate/impactful needs
  • Prioritizing improvements initiatives and building an ITSM “Road Map”
  • Stakeholder analysis and influencing to rally support
  • ITSM Project planning for success

Who should attend?

  • IT executives seeking improvement for their organization’s delivery performance and cost-effectiveness.
  • Management looking to increase the value of IT to their customers.
  • Those who wish to learn about practical applications for IT Service Management straight from the experts!

Join us for a complimentary, educational webinar in which we will tackle this transformative process.

Bryan Belisle

The Presenter

Bryan Belisle is a Senior ITSM Consultant with Quint and an ITIL Expert as well as a certified ISO 20000 Consultant/Manager with an extensive background and experience of over 20 years working in the ITSM space. Bryan brings a varied history of working with IT organizations on all scales from startup to large corporate and government entities driving process improvements, best practices disciplines and services focus for improving customer satisfaction.


Tuesday, January 24, 2017

10:00 am (New York - Eastern USA)
4:00 pm (Amsterdam - Europe)
8:30 pm (New Delhi - India)
11:00 pm (Kuala Lumpur - Asia)


Make sure to register for the other webinars in our "Designing Predictable and Compliant IT Services" webinar series!

WEBINAR #1: Achieving Customer-Centric IT Service Management


WEBINAR #3: Creating Your ITSM Business Case


ITSM IT Strategy IT Service Management

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