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Webinar: Creating Your ITSM Business Case

IT Service Management

Showing the value and making the case

Although intuitively, IT organizations have a good idea of the reasons why they should embark on an ITSM journey. We have a hard time to express the need, and value, of implementing and utilizing the best practices. We are trying to convince our executives, but they keep pushing back, and give priority to other projects.

So, what should we be putting in a business case that would provide better insight for executives, and make it easier for them to decide in favor of the ITSM project.

And then we have convinced everybody that we should start this project. How are we now making sure that we keep the momentum going from an executive perspective. How are we making sure that we show them and convince them, during the project, that we will deliver the value that we promised.

About this Quint Webinar

Quint invites you to attend this webinar to get some insight on creating a business plan, and how we can show our leaders that the project is going to be successful. Get insight on how we can create a business case for your ITSM journey and how we can make sure that we track the actual achievements related to that business case.

During this 30-minute session we will cover:

  • Business Case Definition
  • Quality Assurance Tree
  • Metrics and Governance
  • Data Source Identification
  • Reporting

Who should attend?

  • IT executives and ITSM leaders seeking to create and refine their business case and how to track the success of their project.
  • Management looking to increase the value of IT to their customers.
  • Those who wish to learn about practical applications for IT Service Management straight from the experts!

Join us for a complimentary, educational webinar in which we will tackle this transformative process.

Adriaan van de Rijken

The Presenter

Adriaan van de Rijken is a Principal Consultant with Quint and an ITSM expert. He has 20+ years of experience as an IT professional and helping some of the largest organizations in the world with their IT service strategies.


Tuesday, February 7, 2017

10:00 am (New York - Eastern USA)
4:00 pm (Amsterdam - Europe)
8:30 pm (New Delhi - India)
11:00 pm (Kuala Lumpur - Asia)



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