Quint Research

Results Dutch IT Outsourcing Study 2019

The 2019 Dutch IT Sourcing Study, conducted by Quint Wellington Redwood and Whitelane Research, investigates more than 550 unique IT outsourcing relationships held by over 200 of the top IT spending organisations in the Netherlands. All industry sectors are represented. 26 IT service providers have been evaluated and ranked based on the opinion of their clients.The research findings are solely based on the data received in the market study from the respondents surveyed.

“(hybrid) cloud and Agile/DevOps shape today’s IT market. Organizations need to update their strategies accordingly.”

Alex van den Bergh, Partner, Quint

Across the 4 different IT domains, the highest ranking providers are:

TCS, Accenture and Salesforce.com

Amazon Web Services (AWS), Centric and Microsoft (Azure)

Vodafone, Orange Business Services and KPN

Centric, Microsoft (Office Suite) and Cegeka

Key findings from the 2019 Dutch study

  • More than two out of five organisations (42 percent) in the Netherlands are planning to outsource more of their IT in the next two years, with most outsourcing to be expected from the financial services sector (53%). Eleven percent of Dutch organisations are planning to increase insourcing in the coming years.
  • The primary reasons for Dutch organisations to outsource their IT services are focus on core business, improvement of service quality and cost reduction. Overall, more than 90 percent of organisations cite that they have (partly) achieved their outsourcing objectives.
  • Innovation is an increasingly more important factor for clients (cited by 43% as a key driver), but four out of five participants state that they are not achieving the expected innovation through outsourcing.
  • 70% of clients indicate that security and privacy concerns are the main barriers to further cloud adoption; service
    providers do not share this concern as only 30% of providers indicate security and privacy is a barrier.
  • The service provider community continues to show a strong overall satisfaction level with an increase in general satisfaction (2% for the whole market compared to last year) and an impressive 88% of the clients being somewhat to
    very satisfied with the 554 evaluated IT sourcing relationships.
  • On the overall ranking for general satisfaction, Amazon Web Services (AWS) is the highest-ranking provider with a satisfaction score of 84%, followed by Centric (79%), TCS and Accenture (both at 78%) and Salesforce.com (76%).
  • Cloud continues its growth with cloud providers such as Amazon Web Services (AWS), Microsoft (Office Suite and Azure), Salesforce.com having over 80 contracts that have been evaluated in this year’s study.

Request your copy of the 2019 study

For providers: To purchase a copy of the full Dutch report, please email info@whitelane.com or visit whitelane.com for more information.

For end-user organizations: fill in the form to request a copy of the survey results.

Dutch IT Outsourcing Study 2019

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FIGURE 1: General satisfaction with IT sourcing relationship

FIGURE 2: What are your organisation's plans for the next two years with regard to outsourcing?

FIGURE 3: What does your organisation want to achieve by outsourcing its IT services?

FIGURE 4: General satisfaction across all IT sourcing relationships (Overall)