The 2021 Dutch IT Sourcing Study, conducted by Whitelane Research in collaboration with Quint, investigates more than 400 unique IT sourcing relationships and more than 400 cloud sourcing relationships held by over 200 participants of the top IT spending organisations in the Netherlands. We interviewed sourcing executives (CIOs/CFOs or their direct reports) about their outsourcing plans and their opinions on service providers. This study provides a comprehensive overview of the IT outsourcing landscape. The study shows the main outsourcing trends, evaluates and ranks the main IT service providers based on a set of key performance indicators (KPIs), and analyses trends in outsourcing governance and the impact of new technologies.
“COVID-19 has increased the adoption of public cloud, near/offshoring and outsourcing in general as a solution to provide more scalability to business needs.”
Alex van den Bergh, Partner, Quint
application, development, maintenance & testing
data centre, managed infrastructure, hosting
for end-user services
infrastructure and software cloud platforms