The 2022 Dutch IT Sourcing Study, conducted by Whitelane Research in collaboration with Quint, investigates more than 430 unique IT sourcing relationships and more than 400 cloud sourcing relationships held by over 210 participants of the top IT spending organisations in the Netherlands.
We interviewed sourcing executives (CIOs/CFOs or their direct reports) about their outsourcing plans and their opinions on service providers. This study provides a comprehensive overview of the IT outsourcing landscape. The study shows the main outsourcing trends, evaluates and ranks the main IT service providers based on a set of key performance indicators (KPIs), and analyses trends in outsourcing governance and the impact of new technologies.
“For the third year in a row, client satisfaction with outsourcing in the Netherlands has increased. The move to the Cloud, which has been going on for years, will also continue in 2022.”
Alex van den Bergh, Managing Director, Quint