Round Table: International IT service organizations & Organizing Digital Transformation

How to enable Digital Transformation by using Design Thinking principles?

Forbes expects that by 2020 customer experience is the main reason why consumers choose a particular company or brand. How the customer experiences the service provided, will be more important than the actual service and its price. To meet this demand, it is not enough to digitize your existing products and services by just adding more technology. To make your Digital Transformation successful, you need to get to know your (future) customer, empower the digital talent in your organization and connect with new partners.

Program Summary

This round table facilitates a Design Thinking workshop to let you experience to possibilities of new methodologies to analyse complex problems and find appropriate solutions. Our Design Thinking workshop guides you through every step of the design process to inspire you to new innovations. Within this workshop, Quint will give an introduction on the aspects of using Design Thinking methods within an international context.

Why join?

The round table aims to create insight in the challenges in your markets, the best practices that are available to you and relevant capabilities you need for an international IT organization to realize agility.

For whom is this interesting?

The round table particularly aims at IT Managers, CIO’s and (IT) Business Managers of enterprises with an international IT service organization.

Program

• 16.00 – 16.15 Welcome & Registration
• 16.30 – 18.00 Introduction, selection and ideation of the cases with Service Design Principles
• 18.30 – 19.00 Diner
• 19.00 – 20.15 Design and evaluate collected ideas, preparing & pitching most valuable idea
• 20.15 – 20.30 Closure