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ITIL® Expert
Managing Across the Lifecycle
Training and Certification

Course dates & delivery methods 


WHEN HOW COURSE FEE REGISTER
Anytime eLearning $ 770 incl. exam Purchase
Anytime In-company Request Quote Contact us

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Course details

The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL® processes and practices, as learnt from the Lifecycle and Capability streams of the intermediate certificates, are put into a context of delivering this value. The learning outcomes are intended to bring a candidate from ITIL® content knowledge to ITIL® content application and integration knowledge, and provide skills that can be used in the workplace in a tangible way. Testing and validation of knowledge take place at Bloom’s taxonomy level 4 (analyzing) and level 5 (evaluating), reflecting the focus on integration when compared with the ITIL® 2011 intermediate qualifications. While MALC encompasses the broadest perspectives of Service Management skills, for example those related to project management and application design, it is not intended to teach these practices, rather to refer to them as contexts for ITIL® application. A high-level understanding of these is still expected. This qualification focuses on strategizing, planning, using and measuring ITIL® practices in an integrated functioning model:

  • How the Service Lifecycle Stages form an integrated whole
  • Process integration and interfaces
  • Shared data / information / knowledge

Course and Learning Objectives

Candidates Upon successful completion candidates can expect to gain competencies in the following:
  • Key concepts of the Service Lifecycle
  • Communication and stakeholder management
  • Integrating Service Management processes across the Service Lifecycle
  • Managing services across the Service Lifecycle
  • Governance and organization
    Measurement
  • Implementing and improving Service Management capability.
In addition, the training for this qualification should include examination preparation, and a mock examination opportunity.

Course Approach

The program combines short presentations supported by accredited trainer audio. There are exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.

Reference Materials

Additional reference materials are not required for this course.

Prerequisites

Seventeen (17) credits from the ITIL® qualifications are needed to take the ITIL® Managing Across the LifeCycle Exam.

Target Audience

  • IT professionals who have completed various modules from the Capability and Lifecycle modules and need to understand how all the stages and processes integrate into a cohesive package.
  • Individuals wanting to progress to ITIL® Expert in IT Service Management (for which this is the final mandatory module).

What is included?

  • 90 days access to the ITIL eLearning course materials.​
  • ​Exam that leads to the ITIL Certificate
  • ProctorU. ProctorU is an online proctoring service that allows students to take exams online while ensuring the integrity of the exam. The service uses proctors who monitor exam takers in an easy process.