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ITIL Foundation Certification

Course dates & delivery methods 


WHEN HOW COURSE FEE REGISTER
Anytime eLearning $144 (includes exam)
Purchase
Anytime In-company Request Quote Contact us
October 17 - 19, 2017 Virtual $749 (includes exam)
Register
October 30 - November 1, 2017 Virtual $749 (includes exam) Register
November 14 - 16, 2017 Virtual $749 (includes exam) Register
December 5 - 7, 2017 Virtual $749 (includes exam) Register
December 19 - 21, 2017 Virtual $749 (includes exam) Register

*all fees include any applicable taxes
*Exam must be taken BEFORE 1st of January 2018.

Course details

ITIL Foundation Training

​The ITIL® 2011 Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL®. This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL®. ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

Why this ITIL Foundation Training?

This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL®. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL® intermediate level training) available in this track.

Course and Learning Objectives

Upon successful completion of the education and examination components, related to this certification, candidates can expect to:

  • Comprehend the principles and concepts of IT Service Management as a practice.
  • Comprehend the ITIL® Service Lifecycle and its purpose.
  • Be aware of the generic concepts and definitions used in ITIL®
  • Comprehend the key principles and models
  • Be aware of the processes and their role within the lifecycle concept
  • Be aware of the main functions within an IT organization
  • Be aware of the roles as defined within ITIL®
  • Be aware of the importance of technology and architecture to IT Service Management
  • Be aware of the need for training and the development of competences.
  • Understand the best practices of implementing ITIL® within an organization.
  • Be prepared to take the ITIL® Foundation Certification exam

Course Approach

Participants will learn the principles and core elements of the service lifecycle approach to IT Service Management according to ITIL®. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL® Foundation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington Redwood’s integrated case study deepens the participant’s appreciation of how ITIL® best practices can be applied in order to improve IT performance.

Course Student Material

Students will receive a ITIL® Foundation classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

Reference Materials

Additional reference materials are not required for this course.

Prerequisites

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

Target Audience

  • Those who require a basic understanding of the ITIL framework
  • Those who need understanding of how ITIL can be used to enhance IT service management within an organization
  • IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.

ITIL Foundation eLearning

Manage your time commitments and fit the learning into your schedule, avoiding loss of valuable hours. eLearning gives students the opportunity to take courses at greatly reduced prices compared to traditional class rooms. Learners can focus on the content they need most, saving valuable time and distance is no issue as you can learn all over the world and in all time zones with eLearning. Learn any place any time. Cancellations cause disappointment with students, eLearning is always guaranteed to run!. eLearning provides a solution that gives students flexibility, is economical and convenient. 

What is included?

  • 90 days access to the ITIL Foundation eLearning course materials.​
  • ​Exam that leads to the ITIL Foundation Certificate
  • ProctorU. ProctorU is an online proctoring service that allows students to take exams online while ensuring the integrity of the exam. The service uses proctors who monitor exam takers in an easy process.