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ITIL® Intermediate
Service Capability Certifications

Course dates & delivery methods 


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Release, Control and Validation eLearning $ 769 incl. exam Purchase
Planning, Protection and Optimization eLearning $ 769 incl. exam Purchase
Service Offerings and Agreements eLearning $ 769 incl. exam
Purchase
Operational Support and Analysis eLearning $ 769 incl. exam Purchase

*all fees include any applicable taxes


Course details

The ITIL Intermediate certifications are available to anyone that has passed the ITIL Foundation exam. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation certification, and provide an industry-recognized certification. The ITIL Intermediate certifications are divided into two categories – Service Lifecycle and Service Capability. Some may wish to concentrate on one set of modules, but you can choose to select modules from both the Service Lifecycle and Service Capability streams in order to combine management and technical knowledge. It is recommended that you have prior exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management before undertaking any of the ITIL Intermediary modules.

  • The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the processes and practice elements used within it.
  • The Service Capability stream is for those who wish to obtain an in depth understanding of specific ITIL® processes and roles. The primary focus is on process activities, process execution and use throughout the IT Service Lifecycle.

ITIL® Intermediate Service Capability eLearning

Manage your time commitments and fit the learning into your schedule, avoiding loss of valuable hours. eLearning gives students the opportunity to take courses at greatly reduced prices compared to traditional class rooms. Learners can focus on the content they need most, saving valuable time and distance is no issue as you can learn all over the world and in all time zones with eLearning. Learn any place any time. Cancellations cause disappointment with students, eLearning is always guaranteed to run!. eLearning provides a solution that gives students flexibility, is economical and convenient. 

What is included?

  • 90 days access to the ITIL eLearning course materials.​
  • ​Exam that leads to the ITIL Certificate
  • ProctorU. ProctorU is an online proctoring service that allows students to take exams online while ensuring the integrity of the exam. The service uses proctors who monitor exam takers in an easy process.

ITIL® Intermediate Release, Control and Validation eLearning & Certification

The ITIL® 2011 Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Capability Stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The ITIL® Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle and specifically in the following key ITIL® process, role and function areas: Change Management, Service Asset and Configuration Management, Service Validation and Testing, Release and Deployment Management, Request Fulfilment, Change Evaluation, and Knowledge Management. 

Course and Learning Objectives
Candidates can expect to gain competencies in the following areas:

  • Importance of Service Management as a practice concept and Service Transition principles, purpose and objective
  • Importance of ITIL® Release, Control and Validation while providing service
  • How all processes in ITIL® RCV interact with other Service Lifecycle Processes
  • What are the processes, activities, methods and functions used in each of the ITIL® RCV processes
  • How to use the ITIL® RCV processes, activities and functions to achieve operational excellence
  • How to measure ITIL® RCV
  • The importance of IT security and its contributions to RCV
  • The technology and implementation considerations surrounding ITIL® RCV
  • Change Management as a capability to realize successful service transition
  • RCV as a capability to ensure the integrity and the quality of service transition
  • Service Asset and Configuration Management as a capability to monitor the state of Service Transition. Knowledge Management as part of enhancing ongoing management decision support and service delivery capability
  • Request Fulfilment and Change Evaluation to ensure meeting committed service level performance
  • RCV process roles and responsibilities
  • Technology and implementation considerations
  • Challenges, critical success factors and risks associated with ITIL® RCV

In addition, the training for this qualification should include examination preparation, and an opportunity for a mock examination.

ITIL® Intermediate Operational Support and Analysis eLearning & Certification

The ITIL® 2011 Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a free-standing qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and certificate is, to impart knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle core publications. The ITIL® Certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply OSA practices in resolution and support of the Service Management Lifecycle.

Course and Learning Objectives
This Candidates can expect to gain competence in the following areas:

  • The value to the business of OSA activities and how OSA activities support the Service Lifecycle
  • Optimizing Service Operation performance
  • How the processes in OSA interact with other Service Lifecycle processes
  • How to use and measure the OSA processes, activities and functions to achieve operational excellence
  • The importance of IT security and its contributions to OSA
  • Understanding the technology and implementation considerations surrounding OSA
  • The challenges, critical success factors (CSFs) and risks associated with OSA
  • Operational activities of processes covered in other Lifecycle stages such as: Change Management, Service Asset and Configuration Management, Release and Deployment Management, Capacity Management, Availability Management, Knowledge Management, Financial Management for IT Services, IT Service Continuity Management.
  • Organizing for Service Operation which describes roles and functions to be performed within the Service Operation and Support such as Service Desk, Technical Management, IT Operations Management and Application Management.

ITIL® Intermediate Service Offerings and Agreements eLearning & Certification

The ITIL® 2011 Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL® Service Lifecycle core publications.

Course and Learning Objectives
Candidates can expect to gain competencies in the following areas:

  • Overview of SOA processes and basic principles
  • The value to the business of SOA activities
  • How the SOA processes rely on a good business case
  • How the SOA processes rely on a good understanding of return on investment (ROI)
  • Processes across the service lifecycle pertaining to the service offerings and agreements curriculum
  • SOA roles and responsibilities
  • Technology and implementation considerations
  • Challenges, critical success factors and risks

In addition, the training for this qualification should include examination preparation, and an opportunity for a mock examination.

ITIL® Intermediate Planning, Protection and Optimization eLearning & Certification

The ITIL® 2011 Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a free- standing qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle core publications. The ITIL® Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply PPO practices during the Service Management Lifecycle.

Course and Learning Objectives
Candidates can expect to gain competencies in the following areas:

  • Service design in PPO and Lifecycle context
  • Processes across the Service Lifecycle pertaining to the practice elements within planning, protection and optimization
  • Capacity Management as a capability to realize successful Service Design
  • Availability Management as a capability to realize successful Service Design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information Security Management as part of the overall corporate governance framework
  • Demand Management
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations
  • Organizational roles relevant to PPO
  • Challenges, critical success factors and risks for planning, protection and optimization.

In addition, the training for this qualification should include examination preparation, and an opportunity for a mock examination.