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ITIL® Intermediate
Service Lifecycle Certifications

Course dates & delivery methods 


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Service Strategy eLearning $ 769 incl. exam Purchase
Service Design eLearning $ 769 incl. exam Purchase
Service Transition eLearning $ 769 incl. exam Purchase
Service Operations eLearning $ 769 incl. exam
Purchase
Continual Service Improvement eLearning $ 769 incl. exam Purchase

*all fees include any applicable taxes


Course details

The ITIL Intermediate certifications are available to anyone that has passed the ITIL Foundation exam. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation certification, and provide an industry-recognized certification. The ITIL Intermediate certifications are divided into two categories – Service Lifecycle and Service Capability. Some may wish to concentrate on one set of modules, but you can choose to select modules from both the Service Lifecycle and Service Capability streams in order to combine management and technical knowledge. It is recommended that you have prior exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management before undertaking any of the ITIL Intermediary modules.

  • The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the processes and practice elements used within it.
  • The Service Capability stream is for those who wish to obtain an in depth understanding of specific ITIL® processes and roles. The primary focus is on process activities, process execution and use throughout the IT Service Lifecycle.

ITIL® Intermediate Service Lifecycle eLearning

Manage your time commitments and fit the learning into your schedule, avoiding loss of valuable hours. eLearning gives students the opportunity to take courses at greatly reduced prices compared to traditional class rooms. Learners can focus on the content they need most, saving valuable time and distance is no issue as you can learn all over the world and in all time zones with eLearning. Learn any place any time. Cancellations cause disappointment with students, eLearning is always guaranteed to run!. eLearning provides a solution that gives students flexibility, is economical and convenient. 

What is included?

  • 90 days access to the ITIL eLearning course materials.​
  • ​Exam that leads to the ITIL Certificate
  • ProctorU. ProctorU is an online proctoring service that allows students to take exams online while ensuring the integrity of the exam. The service uses proctors who monitor exam takers in an easy process.

ITIL® Intermediate Service Strategy eLearning & Certification

 

The ITIL® 2011 SS (Service Strategy) course is part of the ITIL® Intermediate Lifecycle stream. The course prepares candidates to take the ITIL® Service Strategy Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Strategy Certificate is a free-standing qualification but is also part of the ITIL® Intermediate Lifecycle Stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam and certificate is to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL® 2011 Service Strategy publication.

Course and Learning Objectives
This qualification provides a complete management-level overview of Service Strategy including all its related activities: how to design, develop, and implement service management not only as an organizational capability but also as a strategic asset. Candidates can expect to gain competencies in the following:

  • Introduction to Service Strategy
  • Service Strategy principles
  • Service Strategy processes
  • Governance
  • Organizing for Service Strategy
  • Technology considerations
  • Implementing Service Strategy
  • Challenges, critical success factors and risks.

In addition, the training for this certification includes examination preparation, and a mock examination.

ITIL® Intermediate Service Design eLearning & Certification

The ITIL® 2011 SD (Service Design) course is part of the ITIL® Intermediate Lifecycle stream. The course prepares candidates to take the ITIL® Service Design Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Design Certificate is a free-standing qualification but is also part of the ITIL® Intermediate Lifecycle Stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam and certificate is, to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL® Service Design publication.

Course and Learning Objectives
This qualification provides a complete management-level overview of Service Design including all its related activities. Candidates can expect to gain competencies in the following:

  • Introduction to Service Design
  • Service Design principles
  • Service Design Processes
  • Service Design technology-related activities
  • Organizing for Service Design
  • Technology considerations
  • Implementation and improvement of Service Design
  • Challenges, risks and critical success factors.

In addition the training for this certification includes examination preparation, and a mock examination.

ITIL® Intermediate Service Transition eLearning & Certification

The ITIL® 2011 ST (Service Transition) course is part of the ITIL® Intermediate Lifecycle Stream. The course prepares candidates to take the ITIL® Service Transition Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Transition Certificate is a free-standing qualification but is also part of the ITIL® Intermediate Lifecycle Stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam and certificate is, to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL® Service Transition publication.

Course and Learning Objectives
This qualification provides a complete management-level overview of Service Transition including all its related activities. Candidates can expect to gain competencies in the following:

  • Introduction to service transition
  • Service Transition principles
  • Service Transition processes
  • Managing people through service transitions
  • Organizing for Service Transition
  • Technology considerations
  • Implementing and improving service transition
  • Challenges, critical success factors and risks.

In addition, the training for this certification includes examination preparation, and a mock examination.

ITIL® Intermediate Service Operation eLearning & Certification

The ITIL® 2011 SO (Service Operation) course is part of the ITIL® Intermediate Lifecycle stream. The course prepares candidates to take the ITIL® Service Operation Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Operation Certificate is a free-standing qualification but is also part of the ITIL® intermediate lifecycle stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam and certificate is, to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL® Service Operation publication.

Course and Learning Objectives
This qualification provides a complete management-level overview of Service Operation including all its related activities. Candidates can expect to gain competencies in the following:

  • Introduction to Service Operation
  • Service Operation principles
  • Service Operation processes
  • Common Service Operation activities
  • Organizing for Service Operation: functions
  • Technology considerations
  • Implementation of Service Operation
  • Challenges, critical success factors and risks.

In addition, the training for this certification includes examination preparation, and a mock examination. 

ITIL® Intermediate Continual Service Improvement eLearning & Certification

The ITIL® 2011 Intermediate Qualification: Continual Service Improvement (CSI) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL® Continual Service Improvement publication.

Course and Learning Objectives
This qualification presents a complete overview of CSI including all its related activities: to continually align and realign IT services to changing business needs by identifying and implementing improvements to IT services that support business processes. This qualification reviews improvement activities as they support the Lifecycle approach through Service Strategy, Service Design, Service Transition and Service Operation. Candidates can expect to gain competencies in the following:

  • Introduction to CSI
  • CSI principles
  • CSI process
  • CSI methods and techniques
  • Organizing for CSI
  • Technology considerations
  • Implementing CSI
  • Challenges, critical success factors and risks

In addition, the training for this certification should include examination preparation, and a mock examination opportunity.